POLICYHOLDERS
Get the Answers You Need
This section contains answers to policyholders’ frequently asked questions regarding online SCF Arizona account functions.
Site Use & Navigation Questions
When logging on I couldn’t move past a ‘Change Password’ box.
I am unable to read the entire message on the screen.
I’m not able to use the ‘back’ button at the top of the page.
I got an error message when I entered a decimal point and cents while entering my payroll figures.
How can I print a receipt?
Can I save my report and submit it later?
Reporting Questions
How do I get to the ‘exposure’ box to enter my payroll?
I got an error message when I entered a decimal point and cents while entering my payroll figures.
What if I entered the incorrect figures on the payroll report?
My covered sole proprietor wages were pre-entered on the screen. I entered my employee payroll. What total do I enter in the ‘Verification Total’ box?
What are the minimum and maximum wages for a corporate officer?
Do I still have to mail my original report?
How can I obtain a blank copy of my payroll report?
I need to add a class code to my payroll report for this quarter. How do I request this?
What does ‘exposure’ mean?
Payment & Account Information Questions
Why is my credit card being declined? I have enough credit on the card.
How do I set up payment by direct withdrawal?
Can I make more than one bank account payment in one day?
Does the credit card billing address have to match the mailing address of the policy?
I have an outstanding credit on my account. How do I pay just the difference on the calculated report?
When is my invoice date with SCF?
When will I receive a statement reflecting payment or report submission?
How do I request my refund? My account reflects a credit.
Site Use & Navigation Questions
Q: When logging on I couldn’t move past a ‘Change Password’ box.
A: Contact SCF Arizona at 602.631.2652.
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Q: I am unable to read the entire message on the screen.
A: Click the appropriate button on your browser to enlarge the screen for better viewing.
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Q: I’m not able to use the ‘back’ button at the top of the page.
A: The ‘back’ button located at the top of this page is not functional.
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Q: I got an error message when I entered a decimal point and cents while entering my payroll figures.
A: Enter dollars only (no cents) when entering payroll (exposure).
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Q: How can I print a receipt?
A: Once you have completed your transaction you will be prompted to print a receipt.
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Q: Can I save my report and submit it later?
A: No, if you navigate away from the entry screen without submitting your report, the payroll you entered on the screen will not be saved.
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Reporting Questions
Q: How do I get to the ‘exposure’ box to enter my payroll?
A: Enter your payroll in the column labeled ‘Exposure’ by double-clicking in the ‘Exposure’ column with your mouse or tabbing from the ‘Verification Total’ box.
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Q: I got an error message when I entered a decimal point and cents while entering my payroll figures.
A: Enter dollars only (no cents) when entering payroll (exposure).
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Q: What if I entered the incorrect figures on the payroll report?
A: Please call SCF e-services support at 602.631.2652
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Q: My covered sole proprietor wages were pre-entered on the screen. I entered my employee payroll. What total do I enter in the ‘Verification Total’ box?
A: In the ‘Verification Total’ box, enter total of all payrolls, including the pre-filled sole proprietor wages.
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Q: What are the minimum and maximum wages for a corporate officer?
A: As of October 2008, the minimum is $19,032, the maximum is $150,800.
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Q: Do I still have to mail my original report?
A: No, please do NOT mail your original report.
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Q: How can I obtain a blank copy of my payroll report?
A: Please call the SCF Policy Contact Center at 602.631.2600.
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Q: I need to add a class code to my payroll report for this quarter. How do I request this?
A: Please call the SCF Policy Contact Center at 602.631.2600.
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Q: What does ‘exposure’ mean?
A: ‘Exposure’ means reportable wages or reportable payroll. On screens referencing and requesting ‘exposure’ enter your reportable payroll numbers.
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Payment & Account Information Questions
Q: Why is my credit card being declined? I have enough credit on the card.
A: Please contact your credit card company.
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Q: How do I set up payment by direct withdrawal?
A: On the ‘Account Information’ screen, select the ‘Pay Statement’ button. On the ‘Pay Statement’ screen, select the ‘Direct Bank Withdrawal’ tab. Then select the ‘Enter New Bank Account’ radio button and enter the required information.
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Q: Can I make more than one bank account payment in one day?
A: No, the system must be allowed to pre-note the first payment made and update bank account information.
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Q: Does the credit card billing address have to match the mailing address of the policy?
A: No.
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Q: I have an outstanding credit on my account. How do I pay just the difference on the calculated report?
A: Once you reach the ‘Make Payment’ screen, select ‘Pay Statement’ and enter the amount you wish to pay.
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Q: When is my invoice date with SCF?
A: Please call the SCF Policy Contact Center at 602.631.2600.
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Q: When will I receive a statement reflecting payment or report submission?
A: On your next invoice date.
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Q: How do I request my refund? My account reflects a credit.
A: Please call the SCF Policy Contact Center at 602.631.2600.
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